I transferred registries to godaddy they replaced my
existing NS servers with there own
services. They claimed that I select this option, but I didn't. Also, the transfer
wasn't support to happen until I accepted the transfer which I hadn't done at
the time of the transfer. As a result for around 6 hours all my mail got
bounded back to the sender, all web traffic ended up on godaddy's crummy parked
domain page, and several other services I run broke.
I suggested they refund the transfer fee since they did
such a poor job. They refused saying "We can't do that". Fine
by me... they won't get any more business from me, and I will move name service
off of them after I engage in better due diligence about the provider.
Clearly I had a serious laps in judgment choosing godaddy.
What was I thinking?
There are at least six ways that godaddy sucked
From the time I provided an authorize code it took
then 36 hours to request the transfer from tucows
/ opensrs. I have now learned I should be thankful, since several people saw
the delay of 5+
days. Next week delivery in a millisecond world.
When the registration was taken over by godaddy they
replaced the NS records with their own.
I was not asked if I wanted them to do this.
They should not have changed the
no way for me to pre-populate DNS records before requesting DNS to be
serviced by their servers.
This GUARANTEES!! some breakage
will occur when an existing DNS
domain is transfer to them.
Updating DNS using their DNS management tool doesn't
immediately push to both NS servers. One server got an immediate
update. The other wasn't updated for some time. How long is some
time? Not sure, but I believe it was more than 30 minutes.
Haven't their heard of trigger zone transfers?
"technical support" personal didn't have a clue. Rather than
escalating to tier 2 and letting me talk to someone who might have had a
clue, they would talk to their engineers and then the same clueless person
would come back on the line being just as helpful as they were before.
control panels are a mess. You would think once you are a customer
they would tone down the advertising. They don't. Lots of junk
you have to wade through to get the management panes.
line... use someone other than Godaddy for DNS hosting.